Terms & Conditions
OVERVIEW
This website is operated by Neal’s Yard Remedies Malaysia (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to Neal’s Yard Remedies Malaysia. We offer this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of the website following the posting of changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in Malaysia, or that you are the age of majority and have given consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any of the Terms will result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
Headings used in this agreement are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. All content is provided for general information only and should not be relied upon as the sole basis for decision-making.
This site may contain historical information which is provided for reference only. We reserve the right to modify site content at any time without obligation to update information.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities. Returns or exchanges are subject to our Returns & Refund Policy.
We have made every effort to display product colours and images accurately; however, we cannot guarantee that your device’s display will be accurate.
We reserve the right to limit sales by person, region or jurisdiction and to limit quantities offered. Product descriptions and pricing may change at any time without notice.
We do not guarantee that the quality of any product or service will meet your expectations or that any errors will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. Limits may apply to quantities purchased per person, household or order.
You agree to provide current, complete and accurate purchase and account information and to promptly update your information so that we can complete transactions and contact you as required.
For more details, please review our Returns & Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control. Such tools are provided “as is” and “as available” without warranties.
Your use of optional tools is entirely at your own risk, and you should review the applicable third-party terms before use.
SECTION 8 – THIRD-PARTY LINKS
Our Service may contain links to third-party websites. We are not responsible for examining or evaluating their content or accuracy and assume no liability for third-party materials, products or services.
Any complaints or concerns regarding third-party products should be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit comments, ideas, suggestions or other materials, you agree that we may use them without restriction or compensation.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive or harmful content. You are solely responsible for the accuracy of your comments.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, in accordance with the Personal Data Protection Act 2010 (Malaysia).
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel orders if information is inaccurate at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, violating intellectual property rights, transmitting malicious code, collecting personal data without consent, or interfering with the security of the Service.
We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and all products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Neal’s Yard Remedies Malaysia shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of the Service or products.
Where liability cannot be excluded under Malaysian law, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Neal’s Yard Remedies Malaysia and its affiliates, officers, employees and agents from any claim arising out of your breach of these Terms or violation of any law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 16 – TERMINATION
These Terms are effective unless terminated by you or us. We may terminate your access at any time without notice if you fail to comply with these Terms.
Obligations incurred prior to termination shall survive termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms and any policies posted on this site constitute the entire agreement between you and us and supersede any prior agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or replace any part of these Terms by posting changes on our website. Continued use of the Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Neal’s Yard Remedies Malaysia